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Program Coordinator II
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Position Number: 2424891
Location: Bozeman, MT
Position Type: Student Affairs and Services

Program Coordinator II

Announcement Number
STAFF - VA - 21395
For questions regarding this position, please contact:
Jen Joyce, 406-994-2828, jkjoyce@montana.edu
Classification Title
Program Coord II
Working Title
Program Coordinator II
Brief Position Overview
The front desk manager will be working in a fast paced, focused environment, the person in this position performs a variety of duties in support of meeting the TRiO SSS grant objectives.
Position Number
4M1826
Department
Division of Student Success
Division
Division of Student Success
Appointment Type
Classified
Contract Term
Fiscal Year
FLSA
Non-Exempt
Union Affiliation
FOCUS-MFPE
FTE
1.0
Benefits Eligible
Eligible
Salary
$15.14 - $17.675 per hour, commensurate with experience, education and qualifications. Rate of pay will be determined by the staff compensation plan. For questions, contact recruitment@montana.edu.
Contract Type
Classified Salary
Recruitment Type
Open

General Statement
The over-arching goal of TRIOS SSS is to advance student retention and graduation outcomes for 140 low income, first generation and/or students with disabilities by providing access, resources, solutions, and expertise to promote student success through career maturity, learning support, engagement and financial acumen.

The Division of Student Success is comprised of a number of offices, people, and programs working together to foster a holistic collegiate experience at Montana State University. We encompass every facet of the student experience. Each unit in the division supports students in their academic goals and personal journeys while they work to become graduates of Montana State University. In support of the Montana State University mission, the mission of Student Success is to enhance the learning environment of the University; support students in the attainment of their educational objectives; foster in students a sense of responsibility, self-directedness, community, and a positive identity with Montana State University.

Duties and Responsibilities
Provide strong customer service for both external and internal customers, acting as the initial point of contact for TRIO SSS student scholars, faculty, staff, visitors and callers responding to a variety of inquiries and directing questions to the appropriate staff member as necessary.
Provide administrative support to for completing required grant reports and assessment. Including developing an understanding of US Department of Education TRIO SSS grant expenditure and assessment guidelines.
Assist in hiring, train and oversee 2-3 student associates, ensuring accuracy with the daily business of the front office so it continues to operate in an efficient manner to support retention and graduation outcomes of 140 TRIO SSS student scholars.
Assists the Director with:
◦ Coordinating logistics for special events and projects including booking locations, managing catering orders, designing and sending invitations, managing reservations, and gathering/stuffing handout materials. Events include but are not limited to: Smart Start Summer Bridge Program, Provost Luncheon Series, Spring Leadership Retreat, TRIO SSS annual open house; meetings, large and small-scale public presentations.
◦ Creates and edits correspondence, reports, presentations for the Director. Assists with editing and collecting information for the annual grant review and the 5-year grant application.
◦ Manages the calendar of the Director and Retention Specialist.
◦ Oversee accounts receivable to the front office of credit card and cash payments for three offices.
◦ Schedules meetings, reserves conference rooms and oversees space requests and maintains calendars.
◦ Where appropriate schedules appointments for the 140 TRIO SSS student scholars to meet with academic advisors, career coaches, student success advisors, financial coaches and full-time staff (up to 20 individuals in total).
◦ Provides "front-line" trouble shooting for students to ensure they meet the requirements of the TRIO SSS Student Scholar MSU Academic Success & Career Plan.
Additional duties as assigned

Required Qualifications – Experience, Education, Knowledge & Skills
1 Two years of post-secondary education plus three years of full-time (or part-time equivalent) progressively responsible administrative and accounting work experience in a busy office setting providing high-level administrative support or an equivalent combination of relevant education and experience.
2 Demonstrated excellent verbal and written communication skills; communicating in an effective, professional, positive, accurate, and friendly manner while providing appropriate responses to questions or inquiries from students, parents, employers, faculty, staff, or co-workers, in person, by phone, or through business correspondence in a fast-paced office environment.
3 Demonstrated competence in organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability to changing priorities in a busy office setting with constant interruptions and high traffic volume.
4 Demonstrated ability to utilize discretion and sound decision making to come to independent decisions.
5 Demonstrated competence using personal computers and various software such as electronic or online calendars, word processing, spreadsheets, database, presentation, email and internet. Microsoft Office Suite preferred (please list equipment and software used).
6 Demonstrated competence successfully organizing a large-scale event or campaign.

Preferred Qualifications – Experience, Education, Knowledge & Skills
1 Experience using the SCT Banner system.
2 Knowledge of MSU procedures and policies or previous experience working in a higher education setting.
3 Knowledge of US Department of Education TRIO SSS grant guidelines
4 Experience supervising a staff of part-time employees.

The Successful Candidate Will
Communicate effectively with employees and the public, both in person and over the phone;
Handle confidential records and information;
Operate standard office equipment;
Establish and maintain effective working relationships with co-workers and the public;
Represent the TRIO SSS program to others in a professional and courteous manner.

Position Special Requirements/Additional Information
Must be able to work a flexible schedule which may include days, nights, and occasional weekends. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands
Standard office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties?
No
Number of Vacancies
1
Desired Start Date
Upon successful completion of a search.

Applications will be:
Screening of applications will begin on August 10, 2021; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual's race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran's status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University's mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant's ability to compete in the hiring process or an employee's ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; recruitment@montana.edu .

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.

MSU's Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: http://www.montana.edu/hr/disability_accommodation/complaints_grievances.html .

For complete job announcement and application procedures, please view: https://jobs.montana.edu/postings/25418