Job Details

Training Program Specialist

Position Number: 9909479
Location: Raleigh, United States
Position Type: Curriculum Design

Training Program Specialist

About the Department:
Dairy Records Management Systems (DRMS) is a trusted dairy information and decision tools provider, serving producers and consultants across the U.S. for over 65 years. As a non-profit connected to North Carolina State University and Iowa State University, DRMS delivers research-backed software, standardized data, and practical tools that help dairy professionals make informed, faster herd decisions. From the proven Dart platform to mobile tools like PocketDairy and cloud-based analytics with HerdHQ, DRMS bridges science and daily dairy life. Through deep collaboration with DHIA service affiliates, partners, and universities - and backed by exceptional, responsive customer support - DRMS empowers informed decision-making for every herd, every day.

Essential Job Duties:
As the Training Program Specialist, you will build and expand Dairy Records Management Systems' (DRMS, www.drms.org) customer education program, helping producers, Dairy Herd Improvement Association (DHIA) service affiliates, and consultants adopt and effectively use DRMS tools. You will develop standardized onboarding, scalable learning resources, and a Train-the-Trainer certification model to create consistent, repeatable training that can reach customers across the organization's network. In this role, you will lead key training initiatives, deliver hands-on instruction, and equip internal teams and affiliates with the tools, content, and frameworks they need to provide high-quality education and support continued customer success.

Primary responsibilities:

Training Strategy & System Development

Design and implement DRMS's training strategy across producers, DHIA service affiliates, and consultants.
Build a scalable training system, including onboarding frameworks, certification programs, and learning infrastructure (e.g., LMS).
Develop a structured Train-the-Trainer certification model with defined learning paths and competency standards.

Curriculum Development & Content Creation

Lead development of structured training materials, including video, written guides, modules, and assessments.
Translate complex software functionality into clear, role-based instruction aligned with how users learn and apply DRMS tools in real-world settings.
Partner with Support, Marketing, and subject matter experts to incorporate field knowledge and product expertise into training content while aligning with DRMS messaging and communications.

Program Delivery & Field Engagement

Lead execution of training initiatives, including onboarding programs, product rollouts, and key education efforts tied to DRMS tools.
Deliver training across formats (in-person, virtual meetings, and digital) to support user adoption and effective system use.
Plan and participate in training events and sessions, including scheduling, logistics, materials, and participant experience.

Program Evaluation, Metrics & Reporting

Track training participation, engagement, and certification progress using key performance indicators (KPIs) for product adoption and user competency.
Analyze training effectiveness using performance data, such as adoption rates, certification completion, and support patterns.
Provide regular reporting and insights to leadership on program performance and opportunities for improvement.

In this role, you will have the opportunity to shape how Dairy Records Management Systems educates and supports its customers by creating resources, delivering training, and equipping others to provide consistent, high-quality education across the DRMS network. If you enjoy developing engaging learning experiences, building scalable training programs, and helping people use technology effectively, we welcome you to apply.

The work location for this position will be either Raleigh, NC, or Ames, IA.

Minimum Education and Experience:

Bachelor's degree in Agriculture, Education, Animal Science, Agricultural Technology, Communications, or a related field; or an equivalent combination of education and relevant experience

Other Required Qualifications:

Demonstrated experience developing structured training programs for software or technical products
Experience building scalable training systems (e.g., LMS platforms, certification programs, or user enablement initiatives)
Experience delivering training to diverse audiences using multiple formats (in-person, virtual, and digital)
Proven ability to translate complex technical concepts into clear, practical, user-focused instruction
Demonstrated ability to work collaboratively across teams with a positive, solutions-oriented mindset and openness to feedback, adapting effectively based on input from others

Preferred Qualifications:

Background training large, distributed user groups across multiple roles or regions.
Experience supporting software adoption and consistent use of technology tools.
Familiarity with evaluating training effectiveness and analyzing performance metrics.
Advanced degree or formal training in education, instructional design, or adult learning methodologies.
Background in the dairy industry.

Posting Number: PG194952EP
Position Number: 00112378
Anticipated Hiring Range: Commensurate with Experience ($70,735--$78,000)

To apply, visit <a href=""https://apptrkr.com/9909479"">https://jobs.ncsu.edu/postings/236360