Job Details

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California State University, Sacramento
  • Position Number: 3858243
  • Location: Sacramento , CA
  • Position Type: Student Affairs and Services

Program Manager, Student Experience and Student Success Technologies

Job No: 518811
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, Administrative, At-Will, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Working Title: Program Manager, Student Experience and Student Success Technologies

Classification Title: Administrator I (MPP I)

Posting Details

Please Note: As of Thursday, February 2nd this position has been reposted and is under active recruitment. Apply today!

(Prior applicants need not reapply.)

Priority Application Date (Posting will remain open until filled): Thursday, February 16th @ 11:55pm PST

Hiring Preference
Not Applicable

Position Summary

The Program Manager reports to the AVP for Academic Technology & Campus Engagement and works cross-divisionally, serving as an IT leader, leading technical student success projects and programs. The incumbent shall provide oversight to the student planning and advising platform, Civitas, and ongoing program management support beyond implementation. The Program manager shall lead multiple project teams and committees to ensure a unified suite of tools are provided to students.

The Program Manager shall partner with campus constituents, operationalize student success initiatives, ensuring technology support and services meet the dynamic needs of students and the goals identified by the campus student success initiative. The incumbent shall work with all necessary divisions and with ASI and peer mentor groups throughout campus to increase adoption and usage of technology services, build buy-in, and overcome resistance. The incumbent is responsible for ongoing training for student planning tools and platforms and delivering documentation to students, faculty and staff.

FLSA: Exempt (Not eligible for overtime compensation)

CSU Classification Salary Range: $3,750.00 - $11,146.00 per month

Hiring Range: $7,000.00 - $9,000.00 per month

Salary Grade/Range: 1

Recruitment Type: Regular (At-Will)

Time Base: Full-Time

Pay Plan: 12 months

Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.

Telecommuting Options: Hybrid Work Available

Department Information

Who is IRT?
Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.

For more information, please visit:
Required Qualifications
  1. Bachelor's degree.
  2. Demonstrated experience building and managing strategic and collaborative relationships across divisions to support student success application, increasing adoption and usage of technology services, building buy-in, and overcoming resistance.
  3. Demonstrated experience working with campus partners to lead change management efforts, including coordinating with technical and functional leads on any technology-related implementations, modifications, or upgrades, including documenting new requirements, conducting user acceptance testing, and coordinating any required training.
  4. Demonstrated experience in developing, coordinating, and conducting training and delivering training documentation to students, faculty, and staff.
  5. Demonstrated vendor management experience, serving as liaison to troubleshoot and report problems, request enhancements, and any necessary training, and coordinate support and upgrades.
  6. Demonstrated experience consulting with campus users to determine needs for and coordinate development of reports and dashboards to effectively and efficiently monitor application usage/activity, track specific student success program outcomes, and identify any areas for performance improvement.
  7. Excellent writing, speaking, and presentation skills


Ability to pass background check

Preferred Qualifications
  1. Experience working in higher education.
  2. Master's degree in a relevant field such as management information systems, data analytics, computer science, social science, education, statistics, data science, etc.
  3. Demonstrated experience serving in an IT leadership role such as manager and successfully leading IT projects and delivering IT services.
  4. Experience working in a shared governance/collective bargaining environment.
  5. Demonstrated experience leading a high-performing team or supervising staff; responsibilities include setting performance standards and measures; providing appropriate levels of training, mentoring, and professional development; and fostering a strong sense of shared accountability and cross-functional communication and collaboration.
Documents Needed to Apply*
*Failure to upload the required documentation may lead to disqualification.


Cover Letter

Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:

Sacramento State values diversity and inclusion and has made a university-wide commitment to being an inclusive institution. Please provide a statement that outlines your work to achieve more equitable outcomes and close historic and predictable equity gaps in higher education.

About Sac State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: "As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement." As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.

COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to
Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

CSU Telecommuting Program

Sacramento State is participating in the CSU Telecommuting Program. The opt-in program is available for positions within the Management Personnel Plan (MPP), Academic Professionals of California (APC) union, or California State University Employees Union (CSUEU). All CSU employees, regardless of telecommuting status, must still comply with the CSU's Out of State Employment Policy.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Advertised: February 02, 2023 (8:25 AM)
Applications Closes: Open Until Filled

To apply, visit

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