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Director of Housing Operations - Georgetown University

Position Number: 4715606
Location: Washington, DC
Position Type: Student Affairs and Services

Director of Housing Operations - Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Director of Housing Operations - Georgetown University

Georgetown University housing is a strategic priority given Georgetown University's campus plan goal to house more than 90% of all undergraduates within on campus housing and the high priority given to renovations either through High Priority Deferred Maintenance and Capital Improvement Projects.

Job Overview

The Director of Housing Operations collaborates with the Executive Director in identifying the long-term academic housing occupancy management goals on Georgetown's Hilltop campus including renovation and replacement of 1.5M square feet of residential housing buildings.

They direct the daily operations for a large and complex housing system and business enterprise with multiple revenue streams encompassing Housing Assignments & Operations for 5,400 students with annual revenue responsibility in excess of fifty-eight million dollars. They work with and responds to key stakeholders in organizing and managing expectations at a top-ranked university in an urban and resource-constrained environment.

They also liaise with key partner offices to better serve on-campus residential populations during the academic year.

Specific responsibilities include but are not limited to:

Make operational decisions regarding academic housing for 5400+ bed spaces; and through
maximizing occupancy, help to establish, develop, and utilize policy standards and
strategic plans, including occupancy management, housing retention forecasting, specialized
accommodation planning, and housing operations structuring Identifies trends and recurring issues, and escalate to Executive Director as necessary
Develop relationships with key campus partners and utilizes technology to support the mission
Support the development of housing rates and communications with the Director for Business
Development and Summer & Conference Housing
Make presentations regarding on campus housing to parents, prospective students, and University departments
Design and implement an inclusive residential environment conducive to
learning and engagement
Play a key role in responding to student and campus-wide emergencies

Work Interactions

Reporting directly to the Executive Director of Residential Operations and Business Development, the Director of Housing Operations directly supervises two Assistant Directors; indirectly supervises two Coordinators who comprehensively oversee 50-75 student employees; and makes hiring decisions, coaches, trains, mentors, and manages performance within their unit.

They collaborate closely with the Director of Business Development and Summer & Conference Housing to ensure maximum use of the residential portfolio on the Hilltop campus while being cognizant of the need to allow for planned renovations and revitalization of all residential buildings.

The Director also works with various offices in developing policies, procedures, and residential environments affecting undergraduate student life; and actively participates on various campus-wide committees.

They serve as a vital liaison with various campus offices, including Student Affairs, University Counsel, Academic Resource Center, GU Police, Office of Global Education, School of Continuing Studies, and University Information Systems; communicate with a variety of constituents - i.e., parents, students, partner offices); and engages personnel within the department to accomplish goals and objectives; manage crises in the residence halls; and work closely with other University personnel.

Requirements and Qualifications

Master's degree in higher education or related field
At least 5 to 7 years of progressively responsible administrative and supervisory experience in higher education, especially student housing
Familiarity with student housing management systems
Demonstrated knowledge of organizational, managerial, budgetary, and financial management skills
Experience in leading and supervising a diverse group of professional and student employees
Excellent verbal, interpersonal, and written communications skills
An understanding of legal and risk management
Experience in housing occupancy management, facilities, and crisis management

Preferred Qualifications

Experience in residential master planning, understanding of and experience in a Jesuit, Catholic educational setting, with particular attention to the role that mission plays in developing students, such as demonstrated care for the whole person and supporting diversity in community
Skills related to data and assessment
Ability to work collaboratively with a broad group of stakeholders
Knowledge of higher education, learning and student development theory and student affairs
Availability to work the month of August (training and residential building opening) in order to understand and commit to the expectations inherent in an on-call staff member, and the willingness to work occasional evening and weekend hours, as well as opening and closing of the fall and spring academic terms on the Hilltop campus

Work Mode: Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found at Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Director-of-Housing-Operations---Georgetown-University_JR16621